About the Role
We are seeking an Enterprise Implementation Project Manager to lead end-to-end delivery of product implementations, ensuring seamless onboarding and exceptional client experience. The role involves coordinating with clients, technical teams, and third-party partners to manage requirements, timelines, documentation, and system readiness. You will drive project calls, track milestones, resolve obstacles, and maintain high-quality communication while ensuring all deliverables meet standards. The ideal candidate has 3+ years of experience in financial/technical project management, strong organizational and communication skills, and the ability to manage multiple projects effectively.
Requirements
Department: Project Management
Position Type: Full-Time
Travel: Less than 10%
About the Role
We are seeking a highly organized and client-focused Enterprise Implementation Project Manager to lead the end-to-end delivery of product implementations. In this role, you will communicate, coordinate, monitor, and facilitate all aspects of the standard implementation process while building strong relationships with client teams, internal technical resources, and business stakeholders. Reporting to the Director of Project Management, you will ensure each client receives a high-quality onboarding experience, resulting in successful deployments and satisfied, referenceable customers.
Key Responsibilities
Develop expert-level understanding of all Kinective products to ensure effective client delivery.
Follow established PMO standards, processes, and operating procedures.
Deliver and review project documentation—including requirements, timelines, system needs, roles, and responsibilities.
Manage and align client expectations, ensuring high-quality service and proactive communication.
Lead weekly or bi-weekly project calls to drive progress toward deadlines and milestones.
Ensure client requirements and surveys are completed and delivered to the proper teams on schedule.
Identify and remove obstacles impacting project timelines or deliverables.
Verify hardware orders and ensure third-party systems/products are properly enabled.
Coordinate with internal teams, partners, and third-party vendors through scheduled calls, emails, and meetings.
Maintain secure communication practices, including using encrypted email for sensitive information.
Maintain comprehensive project documentation, plans, and reports in approved tools.
Coordinate implementation schedules, connectivity requirements, and UAT timelines.
Conduct follow-up calls after each UAT session and ensure timely responses to all communication (within 24 hours).
Immediately escalate risks, issues, or delays to management.
Prepare and deliver weekly project status reports and forecasts to leadership.
Adhere to company protocols, compliance requirements, and security policies.
Perform other duties as assigned.
Minimum Qualifications
3+ years of experience managing financial technology implementations or technical application projects.
Strong project management skills with the ability to manage multiple initiatives simultaneously.
Excellent verbal, written, and presentation communication skills.
High attention to detail and strong organizational skills.
Working proficiency with Microsoft Office tools.
Self-motivated, independent, and team-oriented with high energy and professionalism.
Preferred Qualifications
Project Management certification (PMP, CSM, PRINCE2) or 4+ years in a project management role.
Experience with client and vendor management.
Experience using project management tools and Salesforce.
Physical Requirements
Ability to sit, stand, walk, and use hands regularly.
Must occasionally lift/move up to 15 lbs.
Requires normal vision capabilities (close, distance, peripheral, focus adjustment).
Work environment typically has moderate noise levels.