You will create clear, accurate, and useful product documentation for customers, partners, and internal teams. Working closely with Engineering, Product, QA, and Support, you will document complex software products, communicate product changes, and ensure documentation is delivered as part of the software development lifecycle. You will also use AI productivity tools to speed up research, drafting, and editing, while validating accuracy, security, and confidentiality.

• Create and maintain product documentation, including user guides, administrator guides, configuration instructions, API or integration documentation, and troubleshooting content

• Own release documentation, including release notes, feature announcements, upgrade guidance, known issues, and customer-impact summaries

• Partner with Engineering, Product, QA, and Support to understand product behavior, and review designs, requirements, and tickets to identify documentation needs early

• Prepare clear customer communications for product changes, maintenance activities, deprecations, migrations, and incidents

• Use AI productivity tools to accelerate drafting and editing, and fact-check the output for accuracy, security, privacy, and compliance