Senior Software Support Specialist
Mumbai
•
Full Time - Onsite
•
5+ years
Primary Responsibility:
You will be responsible for leading support operations, resolving complex technical issues, and ensuring SLA compliance while providing exceptional customer support. You will collaborate with internal teams and customers to maintain system reliability, performance, and service quality.
Job Specification:
Lead and manage software support operations
Troubleshoot and resolve application issues within SLA
Perform root cause analysis and incident management
Coordinate with support teams and customers for issue resolution
Required Skills & Tools:
MS SQL Server and SQL Querying
Windows Server and Application Support
Jira, Bugzilla, Remedy, or Similar Tools
Incident Management and Team Leadership
Preferred Skills:
ATM/POS and Payment Systems Knowledge
HP NonStop BASE24 Environment Exposure
Managed Services Operations Experience
Strong Customer Communication Skills