Associate Software Support Specialist – NOC
Noida
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Full Time - Hybrid
•
0-2 years
Primary Responsibility:
You will be responsible for monitoring system alerts, resolving Level-1 technical issues, and ensuring service availability in line with defined SLAs. You will collaborate with support teams to troubleshoot incidents, escalate critical issues, and maintain operational excellence.
Job Specification:
Monitor applications, servers, and network infrastructure
Troubleshoot and resolve Level-1 support issues
Manage alerts, escalations, and incident tracking
Maintain documentation, reports, and knowledge base updates
Required Skills & Tools:
Windows and Linux Operating Systems
SQL Queries and MS SQL Server
Web Server and Application Support
Jira, Bugzilla, Remedy, or Similar Ticketing Tools
Preferred Skills:
Software/Application Support Experience
System Monitoring and Incident Management
Strong Communication and Problem-Solving Skills
Microsoft Excel, Word, and PowerPoint