Application Support Engineer
Mumbai
•
Full Time-Onsite
•
2-4 years
Primary Responsibility:
You will be responsible for resolving Level-1 technical issues, performing root cause analysis, and ensuring timely resolution of customer incidents while meeting SLA commitments. You will collaborate with internal teams to maintain application stability and deliver exceptional customer support.
Job Specification:
Troubleshoot and resolve Level-1 application support issues
Perform root cause analysis and incident management
Coordinate with L2 and product teams for issue resolution
Maintain technical documentation and knowledge base
Required Skills & Tools:
MS SQL Server and Complex SQL Queries
IIS, Tomcat, and Windows Server
.NET Framework, JavaScript, and VBScript
Jira, Bugzilla, Remedy, or Similar Tools
Preferred Skills:
ATM/POS and Payment Systems Knowledge
HP NonStop BASE24 Environment Exposure
Strong Customer Communication Skills
Application Monitoring and Technical Documentation